No data sales
Voicecenta Ltd does not sell or rent Cocoon users’ personal information.
Security, privacy and control
Your life. Your data.
Cocoon is developed and operated by Voicecenta Ltd, a UK AI technology company. The service is UK-hosted, secure and designed to operate in compliance with UK data-protection requirements.
Cocoon is built to represent you—not monetise you. Your personal context is not sold or provided to external organisations for advertising, profiling, resale or their own unrelated commercial use.
The simple promise
Your life. Your data.
Cocoon may need personal context to represent you properly: the people who matter, your preferences, your availability, the permissions you have granted and the outcomes of approved interactions.
That information exists for one purpose: to help Cocoon understand you and represent you better. Voicecenta Ltd does not sell it, rent it, trade it or make it available to external organisations for their own advertising, profiling, resale or unrelated commercial use.
Your life is not our product.
Permission comes first
Cocoon should never assume authority.
Your representative works inside permissions you choose. Access to information does not automatically create permission to disclose it, and permission for one interaction does not create unrestricted authority for the future.
- Who may reach you
- What information Cocoon may use
- What information may be shared
- Which routine actions may be completed
- What always requires your approval
- When control must return to you
Purpose-limited use
Your information is used for your Cocoon—not someone else’s business model.
Cocoon processes personal information only where it is needed to provide the service, maintain security, support the user or meet a legal obligation.
No advertising profiles
Your personal context is not used to build unrelated advertising audiences.
No external commercial use
Your personal context is not provided to external organisations for their own advertising, profiling, resale or unrelated commercial purposes.
Service providers stay purpose-limited
Where a provider is needed to deliver Cocoon, it may process information only for that service and under appropriate data-protection safeguards.
No unnecessary collection
Cocoon should use only the context required for the features you enable.
What Cocoon may understand
Enough context to help. No more than necessary.
Relationships
Important contacts, trusted people, priority callers and how different relationships should be handled.
Preferences
How you want calls, requests, appointments and interruptions managed.
Availability
Times, commitments or limits you have chosen to make available to Cocoon.
Conversations
Information needed to understand and handle approved calls, messages or requests.
Permissions
What Cocoon may access, say, confirm, change or complete.
Outcomes
What happened, what action was taken and whether anything still needs your attention.
Cocoon should not gather personal information merely because it may become useful later.
UK-hosted and accountable
Operated by a UK company with responsibility clearly identified.
Cocoon is developed and operated by Voicecenta Ltd. Voicecenta Ltd is responsible for the operation of the service, its security and privacy processes, the handling of user requests and its obligations under applicable UK data-protection law.
Cocoon’s production data is hosted in the United Kingdom.
Learn about the company behind CocoonSecurity by design
Personal context deserves serious protection.
Cocoon is designed so that privacy and security are built into the service from the outset. Technical and organisational safeguards protect personal information against unauthorised access, loss, misuse or disclosure.
Encrypted in transitAll messages and information sent between you and Cocoon are encrypted in transit.
Secure authenticationControlled access to the user’s account and service.
Controlled internal accessPersonal information is available only where access is authorised and necessary.
Role-based permissionsAccess is limited according to responsibility.
Security monitoringSuspicious or unauthorised activity can be identified and investigated.
Encrypted backupsService continuity without weakening protection.
Incident responseDefined procedures for investigating and addressing security events.
Retention and deletion controlsInformation is not kept indefinitely without purpose.
Control is reversible
You can change your mind.
A permission should not become permanent simply because it was granted once. Users remain able to review, change and withdraw the authority given to Cocoon.
- Review current permissions
- Change how people or situations are handled
- Remove access to selected information
- Correct inaccurate personal context
- Withdraw permission for an action
- Request a copy of personal information
- Request account and data deletion
Calls and conversations
Clear handling of recordings, transcripts and summaries.
Cocoon may process call audio, transcripts, summaries and interaction details where required to provide enabled call-handling features.
Voicecenta Ltd does not sell call recordings, transcripts or summaries, or provide them to external organisations for their own advertising, profiling, resale or unrelated commercial use.
Before launch, the policy will state clearly:
- when calls are recorded or transcribed
- how callers are informed where required
- why the information is needed
- who may access it
- how long it is retained
- how users can request deletion
Review and accountability
You should be able to understand what your representative did.
Where Cocoon handles an interaction, the user should be able to review the reason for contact, the information used, the relevant permission, the action taken and whether anything still needs attention.
- 01Who made contact
- 02Why they contacted you
- 03What information Cocoon used
- 04Which permission applied
- 05What Cocoon said or did
- 06What outcome was reached
When control returns to you
Cocoon handles the routine. Judgement remains yours.
The Cocoon privacy promise
Your life. Your data. Your control.
Questions and answers
Security, privacy and control.
Clear answers about how Cocoon protects information and keeps authority with the user.
Where is Cocoon hosted?
Cocoon is hosted in the United Kingdom and operated by Voicecenta Ltd, a UK AI technology company.
Is Cocoon GDPR compliant?
Cocoon is designed and operated in compliance with applicable UK data-protection requirements, including the UK GDPR and Data Protection Act 2018.
Does Cocoon sell my personal data?
No. Cocoon does not sell, rent or trade your personal data.
Does Cocoon share my data with other companies for their own use?
No. Cocoon does not provide your personal information to external organisations for advertising, profiling, resale or their own unrelated commercial use. Specialist service providers may process information only where needed to deliver Cocoon and subject to appropriate safeguards.
Is my Cocoon data used for advertising?
No. The personal context held inside your Cocoon is not used to create third-party advertising profiles or audiences.
Are my messages encrypted?
Yes. Messages and information sent between you and Cocoon are encrypted in transit.
Can I change Cocoon’s permissions?
Yes. Permissions can be reviewed, changed and withdrawn by the user.
Can I delete my data?
Users can request deletion of their account and associated personal information, subject to any limited information that must be retained by law.
Are calls recorded?
The final policy will state exactly when audio is recorded, when transcripts are created, how callers are informed and how long each type of information is retained.
Who is responsible for Cocoon?
Cocoon is developed and operated by Voicecenta Ltd, the UK company responsible for providing and securing the service.
Personal technology should earn your trust.
The intelligence may be sophisticated. The rules should remain clear.
Your life. Your data. Your Cocoon.