Questions about Cocoon, answered clearly.

Cocoon is the personal space where your AI representative lives. Your representative learns how you want things handled, understands the context you choose to share and helps manage approved interactions within the boundaries you set. It holds the relationships, preferences, availability, knowledge and permissions that help your representative understand how you want everyday situations handled.

Cocoon gives your representative a protected place to understand your life and operate within boundaries you control. It brings together the people who matter, your preferences, availability, routines, permissions, stored knowledge and recent interactions.

The name reflects the role the product plays around your life. Cocoon creates a calm protective layer between you and avoidable interruptions while still allowing important people and situations through.

No. Cocoon is the protected environment. The AI inside it is your named personal representative.

No. A chatbot usually waits for you to open a conversation and ask a question. Your representative can take part in approved calls, messages and everyday interactions when the interruption arrives.

Cocoon goes beyond a traditional digital assistant. Traditional assistants tend to complete isolated commands. Your representative operates from the context, relationships and permissions held within Cocoon.

No. Cocoon is designed for individuals, families and everyday life. It is not a call-centre platform, sales assistant, virtual receptionist or business workflow dashboard.

Your representative can act independently within the permissions you have already approved. When something falls outside those boundaries, it should stop, ask or return the decision to you.

A personal AI representative is a named AI that understands enough about your preferences, relationships and permissions to act on your behalf during approved everyday interactions. Unlike a traditional assistant that waits for a command, your representative can help when the interruption arrives.

Cocoon is the environment. Your representative is the AI within it. Cocoon provides the personal context, boundaries and controls. Your representative uses them to help you.

Naming your representative makes the relationship more natural and personal from the beginning. It is the name you use when speaking to the AI that represents you, checks information, follows up and handles approved interactions.

Yes. You choose the name you want to use for your representative during setup.

Yes. Your representative’s name remains adjustable.

No. Your representative clearly identifies itself as an AI acting on your behalf. It does not impersonate you or mislead someone into believing they are speaking directly with you.

Setup begins with a conversation. You choose a name for your representative and talk about the people, calls, messages, routines and situations where help would make the biggest difference. You then confirm what your representative may handle and what must always come back to you.

No. Cocoon is designed around guided conversation rather than complicated settings or dashboards.

No. You can begin with one useful area, such as calls, messaging or appointments, and add more context naturally over time.

A useful place to begin is who should always be able to reach you, which calls or messages you would rather not handle, when you should not be interrupted, what your representative may share and what it should never do without asking.

Cocoon may ask who matters, which interruptions should always reach you, which calls should be screened, when you are usually unavailable and when your representative should stop and ask.

No. Cocoon becomes more useful through ordinary conversation and everyday use. You do not need to provide every detail before your representative can begin helping.

Yes. Your relationships, availability, preferences and permissions remain adjustable.

Yes. Cocoon becomes more useful as you correct, confirm and refine how you want situations handled. Learning remains visible and controllable.

Yes. Your representative can answer approved calls, explain that it is acting on your behalf, establish who is calling and understand why they are contacting you.

You decide which calls it may answer. You can allow it to handle unknown callers, service providers, appointment calls, routine enquiries, selected contacts or calls during certain times.

Yes. Your representative clearly explains that it is an AI acting on your behalf.

Yes. It can collect the caller’s name, reason for calling and relevant details, then return a concise summary.

Yes. Your representative can ask questions, gather context and determine what the call actually needs.

Yes, within the rules held inside Cocoon. Trusted contacts or urgent situations may be allowed through immediately, while routine or unknown calls can be screened first.

Yes. You decide which people, situations and patterns receive higher priority, including close family, a child’s school, a doctor, a trusted carer or repeated calls.

Yes. It can make approved routine calls, ask questions, gather information, follow up and return the result.

Yes. Your representative can remain in a queue and bring you back when your direct input or decision is needed.

Yes. Where supported, it can work through routine menu options before reaching the right department or person.

Yes, where you have given permission and defined acceptable days, times or conditions. Anything outside those boundaries comes back to you.

Yes, where the action is permitted and the consequences are clear. It asks before making a commitment outside your approved rules.

Not without explicit authority. Calls involving legal, financial or other significant consequences normally return to you.

Yes. You can join or take over whenever your direct involvement is needed.

Any recording or transcription is transparent, controlled and legally appropriate. The app explains when a call is recorded, transcribed or summarised.

Cocoon is designed to support connected messaging channels including WhatsApp, SMS, Telegram, Facebook Messenger and Instagram messaging, as well as calls. Availability can depend on platform integration, region and the permissions enabled.

Yes. Cocoon is designed around the person and relationship rather than treating each channel as a separate interaction. If the same person moves from WhatsApp to a call, the relevant relationship, availability and permission context can still apply.

Yes, where the channel is connected and the response falls within permissions you have already set. Cocoon can answer routine questions, gather information, confirm details and bring back anything that still needs you.

Yes. You can allow different behaviour by channel, person, situation or time. For example, routine WhatsApp messages may be handled while a call from the same person is allowed through immediately when marked urgent.

Cocoon is designed to recognise the relationship across connected channels so you do not have to rebuild the same context for every app.

Yes. Connected channels and permissions can be adjusted or paused without removing the rest of your Cocoon.

Your representative can help across appointments, availability, routine follow-ups, waiting on hold, everyday administration, trusted relationships and personal coordination.

Yes. It can check, confirm, rearrange and follow up on appointments within the boundaries held inside Cocoon.

Yes. It can request updates, confirm progress, chase routine information and return the outcome.

Yes. Your representative can make approved enquiries such as checking whether a prescription or item is ready, a service request has progressed or an appointment has been confirmed.

Yes. Cocoon can hold information about when you are free, busy, working, travelling, resting or protecting personal time. Your representative uses that context during approved interactions.

Yes. You can identify important people and define how your representative should treat different relationships and situations.

Yes. Cocoon can support everyday coordination involving appointments, schools, relatives, carers and household responsibilities, subject to the permissions you set.

Only what you have approved. Permissions may apply to a specific task, person, call type, time of day, level of consequence, piece of information or ongoing rule.

Context helps your representative understand the situation. Permission determines what it may do. Cocoon may know that you have an appointment without automatically allowing your representative to change it.

Yes. You can define trusted contacts, unknown callers, priority situations and calls your representative should never handle.

Yes. Your representative only shares information that is necessary, relevant and covered by your permission.

Yes. The same action may be acceptable for one person, appointment or time and inappropriate for another.

Yes. You might allow your representative to confirm an appointment but require approval before changing it.

Your representative asks a clarifying question, pauses the interaction or returns the decision to you. It does not invent authority it has not been given.

Yes. Permissions remain visible, adjustable and revocable.

Yes. You can pause selected actions, channels or permissions without deleting your Cocoon.

Yes. You can join, redirect, pause or take over whenever needed.

Cocoon provides context showing which rule, relationship or permission influenced an action.

Cocoon may hold the context you choose to provide, including important relationships, availability, preferences, responsibilities, routine instructions, standing permissions, recent interactions and actions taken by your representative.

A personal representative can only be useful if it understands the person it represents. Cocoon uses the information you choose to provide to understand your preferences, relationships, availability and instructions so it can represent you more effectively.

No. Cocoon only needs the context relevant to the areas where you want help.

No. Cocoon does not sell, rent or trade your personal data. Your information is not treated as a product or a separate revenue stream.

Cocoon does not provide your personal information to external organisations for advertising, profiling, resale or their own unrelated commercial use. Where specialist service providers are needed to deliver Cocoon, they may process information only for the relevant service and subject to appropriate data-protection safeguards.

No. The personal context held inside your Cocoon is not used to build third-party advertising profiles or audiences.

No. Organisations providing infrastructure or services to Cocoon are not permitted to take your personal information and use it for their own advertising, profiling, resale or unrelated commercial purposes.

Yes. Messages and information sent between you and Cocoon are encrypted in transit.

Cocoon may remember useful ongoing context such as trusted contacts, preferred appointment times, availability patterns, communication preferences, repeated choices and standing permissions.

Yes. Persistent memory is visible, adjustable and removable.

Yes. You can remove personal context or ask Cocoon to forget information, subject to any legal retention requirements.

Yes. Cocoon makes relationships, preferences, permissions and stored context available for review.

Yes. You can correct information and update the understanding held inside Cocoon.

Yes. You can remove or change a stored relationship.

No. Cocoon does not continuously monitor conversations or surroundings by default. Microphone or call access depends on the permissions and features you actively use.

No digital service can responsibly promise absolute privacy. Cocoon is designed around clear permissions, purpose-limited use, encryption in transit, visible memory and user control. The Privacy Policy explains how information is processed, stored and protected.

Cocoon is launching in the UK first. UK users can join the launch waitlist now and we’ll contact them as iPhone and Android access opens.

Yes. Cocoon is designed for iPhone, with UK launch access opening first.

Yes. Cocoon is designed for Android, with UK launch access opening first.

Founder launch pricing from £6/month for the first year will be available to the first 10,000 eligible UK customers who complete a qualifying Cocoon subscription. Standard individual pricing is planned from £9.90/month after the founder period.

Subscriptions are managed through the Apple App Store or Google Play.

Yes. Subscriptions purchased through Apple or Google can be managed or cancelled through the respective store account.

Not yet. Cocoon is launching in the UK first and the current waitlist is for UK users only. More countries will follow as international availability opens.

Cocoon is designed primarily for iPhone and Android. Any additional web or device access is described when available.

No. Some conversations should always come back to you.

Your representative asks when a request falls outside permission, a situation is unclear, a commitment is required, sensitive information is requested, consequences are significant or a human relationship matters more than speed.

Cocoon is not a replacement for emergency services or professional advice. Urgent situations should be escalated appropriately.

No. Cocoon is designed to protect human connection by reducing avoidable interruptions, not automate meaningful relationships away.

Yes. Like any AI system, it may misunderstand information or require clarification. That is why permissions, review, correction and human takeover are central to Cocoon.

It asks for clarification, pauses the interaction or returns the situation to you.

Yes. Your representative can explain your availability, request more information or transfer the interaction according to your rules.

No. Cocoon does not replace legal, medical, financial or other regulated professional advice.