Messages & connected channels
One representative, however people reach you.
Calls are only one route into your day. Cocoon can also work across connected messaging channels, carrying the same relationships, availability, preferences and permissions with it.
CallsWhatsAppSMSTelegramFacebook MessengerInstagram DMs
S
Same personSarahClose friend · priority relationship
The channel changes. The context doesn’t.
The important distinction
Multichannel technology. One personal relationship.
A multichannel system can simply connect several apps. Cocoon’s value is that the same representative sits behind them. The person, relationship and standing permissions do not have to disappear just because someone moves from WhatsApp to a phone call.
This is what makes Cocoon a personal AI representative rather than a collection of separate communication bots.
How it works
Different channel. Same decision layer.
Someone reaches you
A call, WhatsApp, SMS, Telegram message, Messenger conversation or Instagram DM arrives.
Cocoon recognises the context
Who is this? What relationship do they have with you? What are they asking for?
Your rules still apply
Availability, priority, communication preferences and permission determine what may happen next.
Cocoon responds appropriately
Reply, hold, summarise, ask permission, take action or put the person through.
You get the outcome
The useful result comes back without forcing you to process every channel yourself.
What this enables
Communication that follows the person, not the app.
Routine replies
Handle approved questions or confirmations without every message becoming another decision for you.
Cross-channel relationship context
A trusted person remains trusted if they switch from messaging to a call.
Appointments and coordination
Confirm, rearrange or collect details through the channel being used, within your rules.
Follow-ups
Continue a routine exchange, request an update and close the loop without you reopening the thread.
Priority handling
Important people and urgent situations can be treated differently from routine or unknown contact.
Clear summaries
Return what happened, which channel was used, what Cocoon did and whether anything still needs you.
Permission stays central
Connected does not mean unrestricted.
You decide which channels are connected, which people or situations Cocoon may handle, what information may be used and when the representative must stop and ask.
- Different permissions by person, channel or situation
- Pause a channel without disabling the rest of Cocoon
- Return sensitive or consequential decisions to you
- Keep important relationships reachable
Common questions
Messages and connected channels
Which messaging channels can Cocoon work with?
Cocoon is designed to support connected messaging channels including WhatsApp, SMS, Telegram, Facebook Messenger and Instagram messaging, as well as calls. Availability can depend on the platform, region and integrations enabled.
Does Cocoon remember the same person across channels?
Cocoon is designed around the person and relationship rather than treating every channel as a separate stranger. Relevant context and permission can therefore carry across connected interactions.
Can Cocoon reply for me?
Where the channel is connected and the response falls within your permissions, Cocoon can handle approved routine replies, gather information and bring back anything that still needs you.
Can I use different rules for different channels?
Yes. A message may be safe to hold while an urgent call from the same trusted person may be allowed through immediately.
One Cocoon
People do not only interrupt you by phone. Your representative should not only live there.
Start with the channels that cost you the most attention and expand gradually as your rules and trust develop.