Immediate access
For the people and situations you never want Cocoon to miss: trusted family, urgent personal contacts, care responsibilities, school calls or key exceptions.
Relationship-aware handling
The people in your life should not all reach you the same way.
Cocoon helps your personal representative understand who gets straight through, who can be handled, who should be screened, and who can wait — based on the people, context and boundaries you choose.
The problem
Your phone mostly treats access as all or nothing.
Most tools give people the same basic route to you: call, message, notify or wait. But real life is more nuanced. Some people should get straight through. Some should be handled carefully. Some should be screened first. Some can wait.
A call from your child’s school is not the same as a sales call. A message from your partner is not the same as a routine update. A work contact may matter during the day but not during dinner.
Cocoon is designed for the grey area between blocking everything and letting everything interrupt you.
The four access routes
Who gets straight through — and who does not?
Relationship-aware handling is not just a better contact list. It is a way to decide how different people and situations should reach you.
Routine access
For known people or organisations where the request is simple: appointment confirmations, updates, call-backs, follow-ups or low-risk admin.
Checked before access
For unknown callers, unclear requests or people who may matter but should not interrupt before Cocoon understands why they are contacting you.
Held or summarised
For non-urgent work requests, routine messages, low-priority contacts or anything that can wait until your protected time ends.
Access rules, not contact labels
A person is not just a label in your contacts.
Someone can be important without needing immediate access every time. A work contact can matter during office hours but not during dinner. A family member may usually get through, but a routine request can still be handled calmly.
Cocoon uses relationship context and the reason for contact together, so access can depend on what is happening rather than just who is calling.
| Situation | Cocoon can consider |
|---|---|
| Trusted person calling | Should this go straight through now? |
| Work contact during protected time | Should this wait or be summarised? |
| Unknown caller | Should this be screened first? |
| Routine appointment call | Can this be handled for you? |
| Urgent personal situation | Should Cocoon escalate immediately? |
How Cocoon learns
You tell Cocoon who should get access to you.
Cocoon should not guess who gets access from your contact list alone. Access comes from your rules.
- You choose who matters: family, close friends, school, care contacts, key work people and important service providers.
- You define the access: who gets straight through, who is screened, who can be handled and who can wait.
- Cocoon considers context: time, availability, urgency and the reason for contact affect the route.
- You refine the rules if a decision should be handled differently next time.
Real examples
Different moments need different access.
The point is not to let favourites through and block everyone else. The point is to apply judgement before your attention is taken.
Family dinner
A work message waits. An unknown caller is screened. A trusted family member gets straight through.
Focused work
A routine appointment confirmation is handled. Unknown callers are screened. A key personal contact can break through.
Care responsibility
A care contact, school or doctor can be treated as a priority route.
Known routine request
Cocoon handles the detail and brings back the outcome instead of interrupting you immediately.
Unknown but possible
Cocoon screens first rather than blocking blindly or letting the call ring through.
Your control
You decide who gets straight through.
Relationship-aware handling does not mean Cocoon takes over personal judgement. You decide who has immediate access, who should be screened, what can be handled, when protected time applies and when Cocoon should ask before acting.
- Straight-through people and urgent exceptions
- Protected time, work time and family time
- Unknown callers and routine requests
- Approval rules for anything sensitive or uncertain
Boundaries
Cocoon does not decide access without you.
Relationship-aware handling can sound personal, so the boundaries need to be clear. Cocoon should use relationship context to represent you appropriately, not to make private assumptions about your life.
- It does not treat every contact as trusted.
- It does not assume every family, work or social contact should get straight through.
- It does not expose private relationship context unnecessarily.
- It does not make sensitive personal decisions without your boundaries.
- It does not stop you from answering or overriding a decision.
Related features
Access connects to the rest of Cocoon.
Who gets through depends on call handling, permissions, attention protection, summaries and what Cocoon learns from you.
Relationship-aware handling FAQ
Common questions about people, access and control.
Is relationship-aware handling just favourite contacts?
No. Favourite contacts usually decide who can reach you. Cocoon is designed to consider more context: who the person is, why they are contacting you, whether it is urgent and what boundaries you have set.
Can I choose who gets straight through?
Yes. Cocoon should let you decide which people and situations have immediate access, and which should be screened, handled or summarised instead.
Does straight through mean they always interrupt me?
Not necessarily. You should be able to define when straight-through access applies, such as urgent situations, protected exceptions or specific times.
Will Cocoon automatically decide who matters?
No. Cocoon should learn relationship context from you, not simply assume it from your contact list.
Can the same person be handled differently at different times?
Yes. A work contact may be treated differently during office hours than during protected family time. A trusted person may still be handled differently depending on what they need.
What happens with unknown callers?
Unknown callers can be screened first. Cocoon can find out who they are and why they are contacting you before deciding whether the matter needs your attention.
Can Cocoon make exceptions for urgent situations?
Yes, within the rules you choose. Cocoon should be able to escalate important or urgent situations instead of blindly blocking them.
Does Cocoon share my relationship context?
No. Relationship context should be used to represent you appropriately, not exposed unnecessarily to other people.
Decide who gets access to you.
Cocoon helps the right people get through, handles what can be handled, and keeps the rest from pulling you away.